Top companies in the world at this moment provide the best after-sales service to their customers. When the customer gets the assistance he needs after buying your product or availing of your service, his satisfaction is enhanced. The same goes for the virtual buying and selling platforms. If you are looking for the best chat plugins for WordPress, then you have landed on the right page.

Best Chat plugin for WordPress provides personalization and prompt response to every query of the customers. It can equip you with the best feature that you need to solve queries of your customers after the sales. It can also enhance your business workflow and create a harmonious balance within the ecosystem. Before delving into our listicle of the best chat plugin for WordPress, let’s look at the things which make it a must-have for your business.

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Benefits Best Chat Plugin For WordPress

• Helps Building a Healthy Customer-Seller Relation: When your support team provides prompt resolution to the customer’s queries, it can help build a healthy customer-seller relationship. With the help of the best chat plugin for WordPress, you can provide fruitful support to the customers and retain them for longer periods. 

• Higher Customer Retention: When the customer is satisfied with the after-sales service of your brand, there is a high degree of possibility that he will prefer your brand again. Moreover, he is likely to recommend your products to his friends which can also yield fruitful long-term prospects for your business. WordPress chat plugin is capable of providing quality after-sales service to the customers and can help you maintain high customer retention.

Best Chat Plugin For WordPress

Zendesk

Zendesk’s best chat plugin for WordPress provides comprehensive solutions to manage your customer’s query. You can set some preset conditions based on which the support agent of your team will promptly respond to the queries. Action-based prompts provided in the Zendesk platform will help you maintain a smooth workflow in your sales cycle. Besides this, Zendesk tracks some of the vital metrics that can help you improve your product and services.

You can assess all the customer-related data in one place with the Zendesk live chat support. Zendesk has an interactive dashboard that will help you manage all the queries instantly. Also, you can add knowledge base articles to your website to further enhance the overall experience of the customers. The free version of Zendesk has limited features while the paid version gives access to more useful features. In the paid version, you get access to Automation and Workflow, Ticketing systems, Social Media Messaging, Reporting and Analytics, and much more.